tag:status.fonative.com,2005:/historyFonative Status - Incident History2024-03-29T05:22:55ZFonativetag:status.fonative.com,2005:Incident/192642152023-12-02T08:00:25Z2023-12-02T08:00:25ZPlatform Updates and Maintenance<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>17:58</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.fonative.com,2005:Incident/175681722023-06-14T05:12:11Z2023-06-14T16:08:31ZCustomer portal issue detected by automated monitoring<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>05:12</var> UTC</small><br><strong>Resolved</strong> - False positive notification.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>05:11</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue</p>tag:status.fonative.com,2005:Incident/167047222023-03-31T04:37:43Z2023-03-31T09:51:17ZVoice API issue detected by automated monitoring<p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>04:37</var> UTC</small><br><strong>Resolved</strong> - False positive from monitoring systems during a system restart.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>04:37</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue</p>tag:status.fonative.com,2005:Incident/166662852023-03-28T01:30:48Z2023-03-28T19:01:01ZVoice API issue detected by automated monitoring<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>01:30</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>18:59</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue</p>tag:status.fonative.com,2005:Incident/166655732023-03-28T01:30:27Z2023-03-28T18:59:51ZVoice API issue detected by automated monitoring<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>01:30</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>17:49</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue</p>tag:status.fonative.com,2005:Incident/166629502023-03-27T17:30:33Z2023-03-28T18:56:01ZVoice API issue detected by automated monitoring<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>17:30</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>13:48</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue</p>tag:status.fonative.com,2005:Incident/166639262023-03-27T17:30:32Z2023-03-28T18:56:50ZVoice API issue detected by automated monitoring<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>17:30</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>15:24</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue</p>tag:status.fonative.com,2005:Incident/160143062023-02-03T11:27:55Z2023-02-03T11:30:33ZVoice API issue detected by automated monitoring<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>11:27</var> UTC</small><br><strong>Resolved</strong> - Our monitoring servers were experiencing network latency that has cleared.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>06:58</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue</p>tag:status.fonative.com,2005:Incident/159682042023-01-29T17:15:54Z2023-01-29T20:49:26ZVoice API issue detected by automated monitoring<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>17:15</var> UTC</small><br><strong>Resolved</strong> - There was a brief period of platform latency that triggered alerts. <br />The platform was operational during this time.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>17:05</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue</p>tag:status.fonative.com,2005:Incident/144512842022-12-06T11:04:33Z2022-12-06T11:04:41ZCustomer portal issue detected by automated monitoring<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>11:04</var> UTC</small><br><strong>Resolved</strong> - This was an artificial incident to test new monitoring servers.<br />The portal was up and running during this deployment.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>00:30</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue</p>tag:status.fonative.com,2005:Incident/136622802022-11-24T12:14:29Z2022-11-24T12:14:29ZVoice API issue detected by automated monitoring<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>12:14</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>17:29</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue</p>tag:status.fonative.com,2005:Incident/136617142022-11-23T19:56:51Z2022-11-23T21:20:21ZVoice API issue detected by automated monitoring<p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>19:56</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>16:41</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>16:21</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue</p>tag:status.fonative.com,2005:Incident/136628982022-11-23T19:56:33Z2022-11-24T12:13:48ZVoice API issue detected by automated monitoring<p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>19:56</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>19:22</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue</p>tag:status.fonative.com,2005:Incident/120340552022-10-15T07:01:32Z2022-10-15T07:01:32ZPlatform Maintenance and Updates<p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>07:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>16:55</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.fonative.com,2005:Incident/109035492022-08-25T06:00:43Z2022-08-25T06:00:43ZPlatform Maintenance<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>20:23</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.fonative.com,2005:Incident/104583522022-07-03T10:02:50Z2022-07-03T10:02:50ZVoice API issue detected by automated monitoring<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>10:02</var> UTC</small><br><strong>Resolved</strong> - This alert was a side effect to a scheduled maintenance activity.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>04:05</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue</p>tag:status.fonative.com,2005:Incident/104574042022-07-03T07:00:39Z2022-07-03T07:00:39ZPlatform Maintenance and Updates<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>21:59</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.fonative.com,2005:Incident/104304632022-06-29T06:05:38Z2022-06-29T06:05:38ZPlatform Maintenance and Updates<p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>06:05</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>04:05</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.fonative.com,2005:Incident/103654982022-06-21T09:49:08Z2022-06-21T09:49:08ZCustomer portal issue detected by automated monitoring<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>09:49</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>09:49</var> UTC</small><br><strong>Update</strong> - There were availability/access issues with our infrastructure vendor.<br />These issues have been resolved and all systems are operating normally.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>06:35</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue</p>tag:status.fonative.com,2005:Incident/99843382022-05-14T06:00:34Z2022-05-14T06:00:34ZPlatform Maintenance and Updates<p><small>May <var data-var='date'>14</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>13</var>, <var data-var='time'>14:50</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.fonative.com,2005:Incident/97416632022-04-09T06:00:35Z2022-04-09T06:00:35ZPlatform Maintenance and Updates<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>04:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>19:42</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.fonative.com,2005:Incident/94136532022-02-26T08:20:30Z2022-02-26T08:20:30ZSystem update<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>08:20</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>06:20</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>06:18</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.fonative.com,2005:Incident/94135542022-02-26T06:16:43Z2022-02-26T06:16:55ZVoice API issue detected by automated monitoring<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>06:16</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>06:16</var> UTC</small><br><strong>Identified</strong> - Sorry for the notice - engineers started a maintenance before creating a maintenance event in our monitoring system.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>05:59</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue</p>tag:status.fonative.com,2005:Incident/92412352022-02-05T01:07:06Z2022-02-05T01:07:06ZVoice API issue detected by automated monitoring<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>01:07</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>01:07</var> UTC</small><br><strong>Monitoring</strong> - The situation has remained cleared for 15 minutes, at this point we will continue to monitor but are marking the issue resolved for this incident.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>01:05</var> UTC</small><br><strong>Identified</strong> - The DNS resolver at our hosting facility is intermittently failing, causing a small amount of API traffic to fail. This has been worked around by our network engineers to use multiple public DNS providers, which as cleared the condition.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>00:43</var> UTC</small><br><strong>Update</strong> - We are experiencing a small degradation in outbound API messaging that appears to be related to problems with DNS name resolvers. We are escalating with downstream providers.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>00:42</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>23:57</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue</p>tag:status.fonative.com,2005:Incident/80390362021-09-20T22:30:30Z2021-09-20T22:30:30ZVoice API issue detected by automated monitoring<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>22:30</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>20:16</var> UTC</small><br><strong>Monitoring</strong> - The issue has been mitigated and we are continuing to monitor.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>20:16</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>19:23</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue</p>